Track Your QSR Shipment

Online tracking available for Twinsburg-based accounts only. For other QSR locations, select below for more information.

Your QSR Account Number can be found on your invoices and packing slips in the format of "1234-56"

For order tracking in Jasper, GA, contact your QSR customer service representative:

Noel May
[email protected]

For order tracking in DONGGUAN, CHINA, contact your QSR customer service representative:

Mary Zeng
[email protected]
(86) 769-83695990  Ext:189

For order tracking in Queretaro, Mexico, contact your QSR customer service representative:

Luis Mata
[email protected]
+52 1 442 363 6796


Quality and Regulatory Services

Integrated Quality Process for Zero Defects

An outstanding commitment to excellence is what makes QSR a partner you can trust. Through a proactive systematic quality process, QSR maintains a steadfast focus on zero defects, providing customers with outstanding products that exceed expectations.

QSR employs Poka-yoke systems and continuous improvement practices throughout production to ensure best-in-class quality across the globe:

  • IATF 16949 certified quality management systems
  • Environmental management system meeting ISO 14001 requirements
  • Product development methodology executed in accordance with AIAG APQP guidelines
  • Streamlined project management system providing full visibility and tracking of ongoing operations
  • Well-established LEAN Manufacturing program
  • Layered Process Audit System (LPA) to monitor manufacturing processes to ensure effectiveness
  • A sophisticated lot traceability system to control and record every step of the process

Automated Vision Inspection

With close to 100 automated vision inspection systems in production globally, QSR performs 100% attribute and/or dimensional inspection of many of its products.

Specialized vision systems are designed, fabricated and implemented in-house by QSR engineers. These engineers carefully monitor their operation to be certain each one collects accurate in-process data throughout every production run.

Work Management System

For quality parts delivered on time, QSR incorporates a custom Work Management System designed specifically for the company’s unique product launch and manufacturing processes.

This highly integrated system allows key stakeholders to continuously monitor progress:

  • Facilitates interaction between managers and operators
    • Dashboards and process maps throughout plant keep entire facility informed
    • Real time text and email alerts require immediate action
    • Process audits provide consistency from shift to shift
    • Continuously monitors KPI’s associated with Safety, Quality and Operations
    • Manage by exception focuses efforts where needed most and eliminates wasted time searching through data
    • Drives accountability to every level of our organization
  • Tracks key metrics, ensuring projects are on schedule
  • Allows easy creation of custom dashboards for specific projects
  • Process monitoring drives quality throughout every step of the production process

Qualifications, Verification & Metrology

To ensure quality, precision parts, QSR strictly adheres to dimensional, technical and cosmetic specifications per customer specifications. By utilizing the latest non-contact vision measurement technology, QSR offers full dimensional capabilities for your product. In addition, customers can rest assured that the Production Part Approval Process (PPAP) is AIAG compliant.