Track Your QSR Shipment

Online tracking available for Twinsburg-based accounts only. For other QSR locations, select below for more information.

Your QSR Account Number can be found on your invoices and packing slips in the format of "1234-56"

For order tracking in Jasper, GA, contact your QSR customer service representative:

Noel May
[email protected]

For order tracking in DONGGUAN, CHINA, contact your QSR customer service representative:

Mary Zeng
[email protected]
(86) 769-83695990  Ext:189

For order tracking in Queretaro, Mexico, contact your QSR customer service representative:

Luis Mata
[email protected]
+52 1 442 363 6796

Quality and Regulatory Services

Integrated Quality Process for Zero Defects

An outstanding commitment to excellence is what makes QSR a partner you can trust. Through a proactive systematic quality process, QSR maintains a steadfast focus on zero defects, providing customers with outstanding products that exceed expectations.

QSR employs Poka-yoke systems and continuous improvement practices throughout production to ensure best-in-class quality across the globe:

  • AS9100 and IATF 16949 certified quality management systems
  • Environmental management system meeting ISO 14001 requirements
  • Product development methodology executed in accordance with AIAG APQP guidelines
  • Streamlined project management system providing full visibility and tracking of ongoing operations
  • Well-established LEAN Manufacturing program
  • Layered Process Audit System (LPA) to monitor manufacturing processes to ensure effectiveness
  • A sophisticated lot traceability system to control and record every step of the process


Twinsburg, OH

Jasper, GA

Dongguan, China

Quadra, North Canton, OH

Querétaro, Mexico

Automated Vision Inspection

With close to 100 automated vision inspection systems in production globally, QSR performs 100% attribute and/or dimensional inspection of many of its products.

Specialized vision systems are designed, fabricated and implemented in-house by QSR engineers. These engineers carefully monitor their operation to be certain each one collects accurate in-process data throughout every production run.

Work Management System

For quality parts delivered on time, QSR incorporates a custom Work Management System designed specifically for the company’s unique product launch and manufacturing processes.

This highly integrated system allows key stakeholders to continuously monitor progress:

  • Facilitates interaction between managers and operators
    • Dashboards and process maps throughout plant keep entire facility informed
    • Real time text and email alerts require immediate action
    • Process audits provide consistency from shift to shift
    • Continuously monitors KPI’s associated with Safety, Quality and Operations
    • Manage by exception focuses efforts where needed most and eliminates wasted time searching through data
    • Drives accountability to every level of our organization
  • Tracks key metrics, ensuring projects are on schedule
  • Allows easy creation of custom dashboards for specific projects
  • Process monitoring drives quality throughout every step of the production process

Qualifications, Verification & Metrology

To ensure quality, precision parts, QSR strictly adheres to dimensional, technical and cosmetic specifications per customer specifications. By utilizing the latest non-contact vision measurement technology, QSR offers full dimensional capabilities for your product. In addition, customers can rest assured that the Production Part Approval Process (PPAP) is AIAG compliant.